The Usual MAC / Gamin Express Connection Issue

Bluenoser2
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The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

Hi Folks:

Relatively new to this forum so 'hello' to you all from the east coast of Canada! My Garmin Zumo XT is not recognized on my Mac. A problem I have long had with all my Garmin products but is usually remedied with one of the online troubleshooting processes.

I have tried:
Allowing permission in Security and Privacy - Full Disk Access. It won't display Garmin Express in the Files and Folders option and I can't add it here, I can only add it to Full Disk Access.
Reset my SMC and NVRAM
Removed device from Garmin Express and uninstalled the software. I then reinstalled Garmin Express and tried to add it again with no luck.
Reset my Zumo by holding power button. I have not tried resetting it to factory settings.

I was using Big Sur and finally decided to upgrade to Monterrey hoping this might work, but also no luck.

I have tried all of the posted and conventional troubleshooting steps I could find so looking for anything new or something that I have not included above.

Thanks!
David
H2R
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Re: The Usual MAC / Gamin Express Connection Issue

Post by H2R »

David,

Have you tried a different USB cable? If your cable is one of those “charging only” (no data) cables, or if your cable is bad you might have similar connectivity issues.

Good luck!
jfheath
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Re: The Usual MAC / Gamin Express Connection Issue

Post by jfheath »

Hi David, and welcome.

Garmin Express has an option to stop it from always running in the background.

On the PC version it is in the top right corner - the gear icon.

Every time it updates, it resets this to be always running. But it can interfere with other USB access to the Zumo.

Today, I discovered something really important. I found another way that doesn't work.
sussamb
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Re: The Usual MAC / Gamin Express Connection Issue

Post by sussamb »

You say you've run through the normal steps but in case you've missed something try stepping through this FAQ

https://support.garmin.com/en-US/?faq=P ... region_mac
Bluenoser2
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Re: The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

H2R wrote: 03 Apr 2022 01:06 David,

Have you tried a different USB cable? If your cable is one of those “charging only” (no data) cables, or if your cable is bad you might have similar connectivity issues.

Good luck!
Thanks! I tried another cable and also connected a very old GPSMap76CS which it recognized (a good sign about the software and the Mac), however Express also said the unit was no longer compatible.

Appreciate your response!
Bluenoser2
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Re: The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

jfheath wrote: 03 Apr 2022 04:40 Hi David, and welcome.

Garmin Express has an option to stop it from always running in the background.

On the PC version it is in the top right corner - the gear icon.

Every time it updates, it resets this to be always running. But it can interfere with other USB access to the Zumo.
Thanks! I checked it and again just in case and it is selected off. Thanks again for responding.
Bluenoser2
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Re: The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

sussamb wrote: 03 Apr 2022 06:28 You say you've run through the normal steps but in case you've missed something try stepping through this FAQ

https://support.garmin.com/en-US/?faq=P ... region_mac
Thanks for this as I had not read through some of these. What I did find in one of the articles is that the Zumo XT will not show as a drive in finder. That's helpful as I will not keep trying to make that happen.

Android File Transfer can access the files which is encouraging.

Thanks again!
Bluenoser2
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Re: The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

Update!

I think I have found a workaround for now!

1. Turn on my Zumo and connect it to my Mac.
2. Open Android File Transfer (AFT).
3. Once AFT opens and lists my files, I open Express.
4. Express says in order to continue, AFT must be closed - I click ok to accept.
5. Voila! It connects and was tested several times.

Hopefully one of the next updates will correct the issue but for now I am up and running again.

Many thanks to all of your suggestions as it led me try a few different things. I'll keep you updated if I find anything else.

All the best,
David
Bluenoser2
Posts: 16
Joined: 28 Dec 2021 01:19
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Canada

Re: The Usual MAC / Gamin Express Connection Issue

Post by Bluenoser2 »

Bluenoser2 wrote: 05 Apr 2022 05:09 Update!

I think I have found a workaround for now!

1. Turn on my Zumo and connect it to my Mac.
2. Open Android File Transfer (AFT).
3. Once AFT opens and lists my files, I open Express.
4. Express says in order to continue, AFT must be closed - I click ok to accept.
5. Voila! It connects and was tested several times.

Hopefully one of the next updates will correct the issue but for now I am up and running again.

Many thanks to all of your suggestions as it led me try a few different things. I'll keep you updated if I find anything else.

All the best,
David
Work around continues to connect my Zumo! Thanks again everyone. I hope my findings/alternate method is helpful for someone else.
Best Regards,
David

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