No more software updates, as if we ever had any

Having Garmin zumo XT problems? there is loads of help and advice in this forum
Scottnet
Posts: 82
Joined: 04 Jun 2020 04:57
Has liked: 1 time
Been liked: 6 times

No more software updates, as if we ever had any

Post by Scottnet »

In a recent email with Garmin they say

"While we appreciate your enthusiasm for the product, since the zumo XT is out of software maintenance we are limited is what we can do with the reports. At this point unfortunately we do not have the resources in product support to test and investigate this amount of individual tickets on the zumo XT model."

Is this a surprise to anyone ?
User avatar
lkraus
Subscriber
Posts: 444
Joined: 24 Aug 2020 14:36
Location: Central Ohio
Has liked: 58 times
Been liked: 139 times
United States of America

Re: No more software updates, as if we ever had any

Post by lkraus »

I'm only surprised that they've given up on the XT software in just three years. The hardware is good and most of the software is good, but the routing algorithm is garbage. I think I've bought my last Garmin.

Supposedly the XT and the Tread are the exact same hardware. Maybe someone will figure out how to swap the firmware (like the 590/595), though I've not been impressed by the reported user experience with the Tread.
____________________________________
2006 R1200RT
Galaxy S10<>Zumo XT<>Sena 20S
skyguy
Posts: 8
Joined: 13 Aug 2023 02:33
Has liked: 15 times
Been liked: 2 times
United States of America

Re: No more software updates, as if we ever had any

Post by skyguy »

Seriously? They've already dead-ended the XT?

How much different is the XT 2, aside from the screen size? Is it a start-from-scratch new device or just a bigger XT?

One would think that the software would be pretty close between the two, like the 660 and 665. I remember getting software updates for my old 660 for several years.

Pretty annoying of Garmin to pull the plug so quickly.
jfheath
Posts: 2711
Joined: 19 Oct 2019 16:17
Location: West Yorkshire, Uk
Has liked: 351 times
Been liked: 749 times
Great Britain

Re: No more software updates, as if we ever had any

Post by jfheath »

See my update regarding an ongoing issue, which might suggest that this is not the case.

viewtopic.php?t=2482
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590/5 & BC . . . Zumo XT & BC
jfheath
Posts: 2711
Joined: 19 Oct 2019 16:17
Location: West Yorkshire, Uk
Has liked: 351 times
Been liked: 749 times
Great Britain

Re: No more software updates, as if we ever had any

Post by jfheath »

And the update to the XT system software v 6.60 released today 13 October 2023.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590/5 & BC . . . Zumo XT & BC
Oop North John
Subscriber
Posts: 341
Joined: 27 Jul 2018 10:27
Location: UK
Has liked: 99 times
Been liked: 52 times
Great Britain

Re: No more software updates, as if we ever had any

Post by Oop North John »

6.60 - no mention of routing algorithms, n=but maybe they're too embarrassed by what they inflicted on us!
Attachments
6.60.PNG
6.60.PNG (24.6 KiB) Viewed 887 times