XT can't make calls

For everything Garmin Zumo XT related
josephwheeler
Posts: 1
Joined: 12 Oct 2021 02:31
United States of America

XT can't make calls

Post by josephwheeler »

Hi, I'm very excited to have just purchased XT. But when used, the calls are almost impossible to make.
Can anyone tell me why or do I have to contact the supplier to fix it?
Thanks!
jfheath
Posts: 640
Joined: 19 Oct 2019 16:17
Location: West Yorkshire, Uk
Has liked: 36 times
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Great Britain

Re: XT can't make calls

Post by jfheath »

Welcome to the forum.

We might need a bit more information to answer this.

Mainly - what are you using for mic and earphones.

General hints without knowing the above.

Get your headset working. Make sure you can hear sounds from the Zumo. Find the volume control and the mixer. Check that navigation instructions, keyboard clicks and music play ok.

Connect your phone by bluetooth to the xt. Find the phone in the XT bluetooth connections and click it to see what connections it has established. The appropriate icons should show up coloured blue.

A common mistake is to try to pair a phone to the headset. That doesn't work. You have to pair everything to the Zumo.

if it fails, then start again but first delete every pairing with any other device and make sure that the XT and headset ( if your headset is a BT one) cannot find any other devices to pair with.
I have an illustrated guide, but don't have access to it at present. I don't think I have posted it in here before. I will check

Oh - I have posted it. Its written for a 590, but the same process applies althiugh the screen shots may be slightly different

viewtopic.php?f=12&t=520&p=3204#p3204
ST1300A9 - Currently: Zumo 590/5 and Zumo XT - Previous: Zumo 550 and Zumo 660.
BTM03 module to provide Bluetooth link to Autocom. XT paired up to Android Smartphone
Peobody
Posts: 41
Joined: 20 Apr 2021 13:33
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United States of America

Re: XT can't make calls

Post by Peobody »

I have this problem too. My iPhone7 and Cardo Packtalk are connected to the XT. Incoming calls are displayed on the XT with the Answer and Dismiss buttons but the Answer button doesn't do anything. I have yet to figure out how to initiate a call. iPhone to Cardo has worked in my tests trying to figure this out but no joy when the devices are connected to the XT. I make certain that the iPhone is connected to the XT which is a real PITA because a phone connection is needed to configure the Cardo (phone app dependent) but the Cardo must then be forgotten on the phone to prevent automatic connection when I ride.
I think another problem associated with this is that "Hey Cardo" commands are not responded to by the Cardo when the XT is in the mix. Two guys that I ride with have reached the point that they stopped connecting their communication device (one Sena, one Cardo) to their Garmin, using their Garmin only visually. I know that a contributing factor to this is how verbose the Garmin is. It was too disruptive to communication. I found a "less verbose" setting in my car nav system; I wish the XT had the same.
V-Tom
Posts: 48
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Canada

Re: XT can't make calls

Post by V-Tom »

@Peobody

if you get it hooked up and working you can press the "Voice Dial" button on the XT. This does the same as saying "Hey Siri or "Okay Google or Hey Google" and passes your command the phone.

..Tom
b1324
Posts: 14
Joined: 29 Sep 2021 04:48
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Slovenia

Re: XT can't make calls

Post by b1324 »

My experience is that there is a rule on how to turn on the devices. Headset (mine is Sena 20S EVO) should always be turned on after Zumo XT. Phone is always on, obviously.

If we do a riding break and Zumo XT shuts down because the motocycle is turned off, I always have to turn off the headset also. Then I start the motocycle, the XT will start automaticaly because the power is turned up, and after few seconds I can turn on the headset and it speaks throught the speakers "Media connected" and then "Phone connected". Everything works.

If I leave the headset tuned on while XT is turned off... after powering on the XT the phone function will not work. It will not automatically connect even after an hour. I can check that and see that Phone function on Zumo XT is grayed our (disabled). I have to restart the headset and imidiatelly I can accept and make calls (Phone functions is not gray-ed out anymore).
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sizzlingbadger
Posts: 1
Joined: 06 Nov 2021 23:20
Has liked: 1 time
New Zealand

Re: XT can't make calls

Post by sizzlingbadger »

Peobody wrote: 14 Oct 2021 21:53 I have this problem too. My iPhone7 and Cardo Packtalk are connected to the XT. Incoming calls are displayed on the XT with the Answer and Dismiss buttons but the Answer button doesn't do anything. I have yet to figure out how to initiate a call. iPhone to Cardo has worked in my tests trying to figure this out but no joy when the devices are connected to the XT. I make certain that the iPhone is connected to the XT which is a real PITA because a phone connection is needed to configure the Cardo (phone app dependent) but the Cardo must then be forgotten on the phone to prevent automatic connection when I ride.
I think another problem associated with this is that "Hey Cardo" commands are not responded to by the Cardo when the XT is in the mix. Two guys that I ride with have reached the point that they stopped connecting their communication device (one Sena, one Cardo) to their Garmin, using their Garmin only visually. I know that a contributing factor to this is how verbose the Garmin is. It was too disruptive to communication. I found a "less verbose" setting in my car nav system; I wish the XT had the same.
I have an iPhone8 with the same issues. I spent a couple of hours with Garmin support and they tried everything they could and we never got calls working properly on the iPhone. I could answer calls but could hardly hear the call ringing or the person talking, it was like it was off in the background somewhere.

I now just pair my phone with my Cardo and use the XT without sound.
Last edited by sizzlingbadger on 06 Nov 2021 23:34, edited 1 time in total.
jfheath
Posts: 640
Joined: 19 Oct 2019 16:17
Location: West Yorkshire, Uk
Has liked: 36 times
Been liked: 165 times
Great Britain

Re: XT can't make calls

Post by jfheath »

That sounds like the headset isn't paired and the sound is coming through the XT's internal speakers. It has fooled me a couple of times in the past.

The headsets often pair to anything that is available if it has been paired before so it is possible for it to make itself unavailable as far as the XT is concerned. If this is possible, then stop down the road away from home devices and make sure the XT is on when the headset is turned on.
ST1300A9 - Currently: Zumo 590/5 and Zumo XT - Previous: Zumo 550 and Zumo 660.
BTM03 module to provide Bluetooth link to Autocom. XT paired up to Android Smartphone

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