Good luck! I am sporting my 4th unit now (to give Garmin credit, they turn them round very quickly) and whilst in the past I have received a completely new boxed unit, this time it was just the head unit in a Jiffy bag.
My take on this is that it will indeed be a refurbished unit where (hopefully) the freezing and random selections have been fully identified and rectified.
I’ll repost once I’ve had a chance to give it a good run out as it only seemed to fail after a prolonged period of operation - over 2 hours plus.
My fingers are crossed
Zumo xt2 screen unresponsive
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Re: Zumo xt2 screen unresponsive
Good morning Sirs
Yestered I returned my XT2 to my local dealer in Italy, same issue of screen unresponsive to touch inputs as yours.
Only 1500km of usage.
Firmware: 4.60 (4.50 seemed not to give the issue, yet I had very short tests on that fw)
Motorcycle: BMW R1250R
Crossfingers!
Hope to read from your exeperiences that Garmin solves the issues on latest devices.
Best Regards
Yestered I returned my XT2 to my local dealer in Italy, same issue of screen unresponsive to touch inputs as yours.
Only 1500km of usage.
Firmware: 4.60 (4.50 seemed not to give the issue, yet I had very short tests on that fw)
Motorcycle: BMW R1250R
Crossfingers!
Hope to read from your exeperiences that Garmin solves the issues on latest devices.
Best Regards
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Re: Zumo xt2 screen unresponsive
Welcome @sperelli
If Garmin have given you a return number, then you'll be receiving a replacement unit pretty quickly. Your replacement is usually posted ont he same day that yours arrived with them. Probably a refurbished one, but I think they take the models that have been returned, and keep the parts that are working as intended. I've had a few replacement units over the years, and they have all looked brand new.
If Garmin have given you a return number, then you'll be receiving a replacement unit pretty quickly. Your replacement is usually posted ont he same day that yours arrived with them. Probably a refurbished one, but I think they take the models that have been returned, and keep the parts that are working as intended. I've had a few replacement units over the years, and they have all looked brand new.
Have owned Zumo 550, 660 == Now have Zumo XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes)
Zumo 590, 595 & Basecamp pdf link
Zumo XT & BC Link
Today, I discovered something really important. I found another way that doesn't work.
Use Basecamp (mainly), MyRouteApp (sometimes)
Zumo 590, 595 & Basecamp pdf link
Zumo XT & BC Link
Today, I discovered something really important. I found another way that doesn't work.
Re: Zumo xt2 screen unresponsive
Thank you for your reply.jfheath wrote: ↑Sun Apr 28, 2024 9:23 am Welcome @sperelli
If Garmin have given you a return number, then you'll be receiving a replacement unit pretty quickly. Your replacement is usually posted ont he same day that yours arrived with them. Probably a refurbished one, but I think they take the models that have been returned, and keep the parts that are working as intended. I've had a few replacement units over the years, and they have all looked brand new.
Atm I am waiting for feedback from my dealer.
I decided not to return directly to Garmin, hoping to receive a new (not refurbished) unit.
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- Posts: 2345
- Joined: Sat Oct 19, 2019 4:17 pm
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Re: Zumo xt2 screen unresponsive
Thanks for the update. Did you have to return everything, or just the console ?
What did the dealer say - they were going to return it to Zumo ?
I always think that it is a pain having to remove wiring, which may involve removing fairing etc.
But it is a nice bonus if you just return the unit, and get to keep the extras - Then get a brand new one in return - it means that you get a spare mount. I find that very handy for desk work and making videos.
What did the dealer say - they were going to return it to Zumo ?
I always think that it is a pain having to remove wiring, which may involve removing fairing etc.
But it is a nice bonus if you just return the unit, and get to keep the extras - Then get a brand new one in return - it means that you get a spare mount. I find that very handy for desk work and making videos.
Have owned Zumo 550, 660 == Now have Zumo XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes)
Zumo 590, 595 & Basecamp pdf link
Zumo XT & BC Link
Today, I discovered something really important. I found another way that doesn't work.
Use Basecamp (mainly), MyRouteApp (sometimes)
Zumo 590, 595 & Basecamp pdf link
Zumo XT & BC Link
Today, I discovered something really important. I found another way that doesn't work.