Garmin Drive "Where to" issue

Having Garmin zumo XT problems? there is loads of help and advice in this forum
PrimozC
Posts: 2
Joined: 13 Sep 2022 06:06
Slovenia

Garmin Drive "Where to" issue

Post by PrimozC »

Hi there, I have a new Zumo XT and installed the Garmin Drive app on my Samsung S22U. Everything is working ok except the "where to" option. When I enter the name of city/place and hit search only the name comes out and no map, so I cannot make the route. I have asket Garmin support in Slovenia withouth success, have also written a mail to Garmin EU support, still no answer. I have tried to uninstall and reinstall 3 times, gave the app all the permissions, cleared the cache, cleared the data, and so on but with no success. Anyone can help pls? The video of what is happening is on the link below

https://photos.app.goo.gl/6KVAEaAgXWWgNHce6
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Peobody
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United States of America

Re: Garmin Drive "Where to" issue

Post by Peobody »

On my iPhone, the map is Apple maps. I don't know exactly what that means. Apple app=Apple maps? Apple maps is default map app on my phone?

FWIW, I have never used the Drive app to create a route. I have always done it on the XT itself.
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giuseppe66
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Italy

Re: Garmin Drive "Where to" issue

Post by giuseppe66 »

ho base in Italia (adesso fino a domani in Romania). dammi un indirizzo che provo sul mio samsung
FrankB
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Netherlands

Re: Garmin Drive "Where to" issue

Post by FrankB »

Looks to me an issue with your phone. You can see the map appearing shortly.

On my Samsung S9 it works.
Screenshot_20220914-095429_Drive.jpg
Screenshot_20220914-095429_Drive.jpg (75.6 KiB) Viewed 696 times
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PrimozC
Posts: 2
Joined: 13 Sep 2022 06:06
Slovenia

Re: Garmin Drive "Where to" issue

Post by PrimozC »

Grazie! The search is working but no maps shown and no options to put new address....it gives me only the option to select from suggestion. I have tried to install Garmin Drive to another phone, an iPhone 12 mini and there is the same issue.

Regards,
Primoz