No Maps on the Basecamp - Urgent help

For any questions and tips and tricks on how to use Basecamp for PC then please post in this section.
Raf
Posts: 63
Joined: 22 Feb 2022 18:18
Has liked: 13 times
Been liked: 2 times
Italy

No Maps on the Basecamp - Urgent help

Post by Raf »

Hi.
I have a big problem,I am desperate.
On my windows 10 PC I have installed the latest map update,City_Navigator_Europe_NTU_2022_20.gmap. The installation folder is C:\ProgramData\GARMIN\Maps. Until yesterday basecamp has always worked well. I had a problem with garmin express this morning, I had to uninstall it and clean up the windows registry with a software,geek.exe.
After this I opened basecamp and there are only global maps.I uninstalled and reinstalled Basecamp, reinstalled garmin express, did a system restore. None of this worked. I tried to reinstall the maps on my PC using BMW Navigator VI. But at 50% it crashes with red alert. I don't know what I can do.
If I use the maps on my Zumo XT, internal storage, it is very complicated.
The figures explain better.
PC control panel

This is what's on basecamp









PS
There is also no map on MapSource.
Thanks to everyone who will help me
Scarecrow
Posts: 109
Joined: 11 Jun 2018 09:16
Location: Prudhoe, Northumberland
Has liked: 2 times
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Great Britain

Re: No Maps on the Basecamp - Urgent help

Post by Scarecrow »

I had the same problem.
I deleted CN maps from PC then
connected my Zumo and ran Garmin Express then I think its manage Maps/Options/ install on PC
or something similar, restart PC and all was sorted.
Hope this Helps
Raf
Posts: 63
Joined: 22 Feb 2022 18:18
Has liked: 13 times
Been liked: 2 times
Italy

Re: No Maps on the Basecamp - Urgent help

Post by Raf »

Thank you very much. I'll try.
Unfortunately, I am unable to reinstall the maps
Raf
Posts: 63
Joined: 22 Feb 2022 18:18
Has liked: 13 times
Been liked: 2 times
Italy

Re: No Maps on the Basecamp - Urgent help

Post by Raf »

Now everything is OK. I uninstalled and then reinstalled the maps. Basecamp and Mapsource now works. Thanks again.
Great sigh of relief.
:D :D
Raf
Posts: 63
Joined: 22 Feb 2022 18:18
Has liked: 13 times
Been liked: 2 times
Italy

Re: No Maps on the Basecamp - Urgent help

Post by Raf »

OT !!
Do you want to know how badly we are in Italy?
I post the answer of the Italian technical support
" Dear ,
Thank you for contacting Garmin Technical Support.
I confirm that it is not currently possible to install maps on a PC.
In order to view the details of the maps, the navigator must necessarily be connected to the PC via USB cable.
I remain at your disposal and in the meantime I offer you my best regards
Emanuele Vaiana
Product Support
Garmin Italia S.r.l
https://support.garmin.com/it-IT/
"
:shock: :shock: :shock: :shock:

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