Zumo XT not navigating after update

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Alanopilota
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Zumo XT not navigating after update

Post by Alanopilota »

Hi,
I have recently updated my XT, both the software and map updates.
It won’t navigate to any destination anymore, it was fine a few days ago before the update.
I didn’t connect it to a laptop but just connected it to my home Wi-Fi

Anyone had this problem ?
Stu
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Re: Zumo XT not navigating after update

Post by Stu »

Hi and welcome to the forum

What do you mean it won't navigate to your destination?

As in the destination is wrong or the navigation is not working
Alanopilota
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Re: Zumo XT not navigating after update

Post by Alanopilota »

If I ride the bike the XT works fine as a moving map display but, any attempt to enter a destination and ride using a route, is met with a “cannot calculate route” message
Alanopilota
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Re: Zumo XT not navigating after update

Post by Alanopilota »

The Garmin manual just says do the map update again,making sure it is not interrupted.
What it does NOT say is how you actually do that when the XT thinks it’s software and maps are up to date. There doesn’t appear to be a way of re-updating it.
sussamb
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Re: Zumo XT not navigating after update

Post by sussamb »

Express offers a map reinstall as one of the options
Alanopilota
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Re: Zumo XT not navigating after update

Post by Alanopilota »

Does that have to be done by connecting to a laptop ?
Fxwheels
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Re: Zumo XT not navigating after update

Post by Fxwheels »

I'm always very cautious about updates. Had different problems after it on the previous navs.
If it does what you need and there's no new useful functions added - don't just update it.

Maybe you should reset the unit if it doesn't help, call Garmin support for reinstalling the maps.
Alanopilota
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Re: Zumo XT not navigating after update

Post by Alanopilota »

I updated it as I was in central London with a lot of new 20mph zones which mine was still saying were 30mph……wish I had left it as it was
Stu
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Re: Zumo XT not navigating after update

Post by Stu »

Most of the time with issues like this a factory reset sorts it out

I would also try connecting it to a computer and using garmin express to re install the update
Alanopilota
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Re: Zumo XT not navigating after update

Post by Alanopilota »

Stu, thanks.
My son has been helping with his laptop and Garmin express but…..we still don’t know how to do the full factory reset…..do you know how ?

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