Unable to download Garmin Express

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Jon
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Joined: Sun Jan 06, 2019 5:09 pm
Great Britain

Unable to download Garmin Express

Post by Jon » Mon Jun 10, 2019 5:40 pm

Hi,

Can anyone on this forum help. I have a BMW NavVI and initially was able to update it using try then currently loaded Garmin Express.
On updating it in readiness for a trip Garmin Express would not open up, the icon bounced around for a few minutes and then gave up with a 'not responding note'.
Trying all things, I deleted Express and tried to download again, I know get as far as the Installation screen which tells me to close 'Garmin Express Service' before the installation will commence. I click on close programs and after awhile the 'Try Later' icon turns blue indicating a failed download and nothing happens.
Same happens with my 590.
My Mac is upto date and apart from contacting garmin does anyone have any suggestions.
Thanks in Anticipation.

pidjones
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Re: Unable to download Garmin Express

Post by pidjones » Tue Jun 11, 2019 12:24 am

Find someone with a PC to borrow for the updates. Garmin and Apple don't seem to get along well yet from all I've read.

carolinarider09
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Re: Unable to download Garmin Express

Post by carolinarider09 » Tue Jun 11, 2019 1:31 pm

My current version of Garmin Express is version 6.14.0.0. My computer has tried several times to download the new version without success. I wonder if you might try and download a previous version from Garmin. Would that work?

Ok, just went to the Garmin Express website and downloaded the new version. It was saved in my downloads folder. I then installed and it now says I have version 6.14.1.0. I have not verified it works. But....

I am running Mojave Version 10.14.5 on a MacBook Air

Jon
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Great Britain

Re: Unable to download Garmin Express

Post by Jon » Thu Jun 13, 2019 6:26 pm

Hi,
Issue resolved, read garmin support articles. Quite a few state reboot PC. Guess what after reboot, Express downloaded no probs onto Mac and is the latest version.
Maps updated but now having issue trying to buy European safety camera database.

carolinarider09
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Re: Unable to download Garmin Express

Post by carolinarider09 » Thu Jul 11, 2019 3:20 am

Ok, somewhere along the line my Mac did download the newest version. Its now 6.14.1.0

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