My device “cannot unlock maps”

Having Garmin zumo XT problems? there is loads of help and advice in this forum
Gidi Ferder
Posts: 26
Joined: 17 Jan 2022 21:08
Been liked: 2 times
Israel

My device “cannot unlock maps”

Post by Gidi Ferder »

Hi
During updating maps my Zumo XT showed this message:
“Cannot unlock maps”
I know that the city navigator map is in the device but it does not show it in the “installed maps” in settings.
How can overcome this?
raza
Posts: 32
Joined: 12 Mar 2021 22:16
Has liked: 6 times
Been liked: 7 times
Slovenia

Re: My device “cannot unlock maps”

Post by raza »

Reconnect to the PC, run GarminExpress and choose to reinstall the maps.
Gidi Ferder
Posts: 26
Joined: 17 Jan 2022 21:08
Been liked: 2 times
Israel

Re: My device “cannot unlock maps”

Post by Gidi Ferder »

This is the first thing that I did.
Doesn’t work
raza
Posts: 32
Joined: 12 Mar 2021 22:16
Has liked: 6 times
Been liked: 7 times
Slovenia

Re: My device “cannot unlock maps”

Post by raza »

Manually delete all installed maps including unlock files. The easiest way to find them is by installation date.
Then do a reinstall.
User avatar
Peobody
Subscriber
Posts: 1654
Joined: 20 Apr 2021 13:33
Location: North Carolina USA
Has liked: 131 times
Been liked: 387 times
United States of America

Re: My device “cannot unlock maps”

Post by Peobody »

I run my PC logged in as a standard user. I have that most Garmin installation must be done with Admin privileges. Unfortunately, using "Run as administrator" has often failed. I must elevate my user privileges to administrator, do what I need to do with Garmin products, then reduce privileges back to standard. I say this only to have you think about privileges when working with Garmin software.
2008 Honda GL1800 Goldwing
zūmo XT linked to Cardo Packtalk Bold and iPhone SE.