Map installed but not working

[hghomri]

Hi,
I have purchased a zumo xt2 and find 2 maps installed on it.
The europe map works fine but the middle east and northern africa didn’t work.
How can i activate it?

[hghomri]

here is the maps installed:
Europa 6 Maps:
EU adventure Roads & trails 2024.10
TopoActive PS Lite, Europe 2022.10
CN Europe NTU 2024.10 POIs
Europe DEM
CN Europe NTU 2024/10 ALL South
CN Europe NTU 2024.10 ALL North

Middle East 4 Maps:
GCC Adventure Roads & Trails 2024.10
TopoActive PS Lite, Middle east 2023
Middle East & N Africa DEM
CN Middle East & N Africa NT 2024.10 GCC

[jures]

Same problem for me, it says route cannot be calculated, but I see roads of Morocco for instance on the device. Also route displays and is calculated in Tread app

[hghomri]

Hi,
My problem is resolved, you have to plug the zumo on the pc and update it using garmin express.

[jures]

Will try thx

[fabio]

hello All, I´m having a similar issue, I have Europe + Middle East & North Africa installed on my XT2. Maps were preinstalled from new. Device is updated and all maps are ticked. In Spain now and I'm riding to Morocco in 2 weeks time. I've created a route on the Tread app and it appears on the XT2 as normal however, it is not able to calculate the route. I've also tried to simply search for a city and hit navigate and it is also not able to calculate. As well as the regular update, which I did last night, today I connected to Garmin Express and updated everything there also as suggested above, still not able to calculate the route. I wonder if you have to already be in Morocco to connect to a different satelite network or something. I've contacted Garmin Support here in Spain and they were very nice and willing to help, however they did not have an answer right away, they will get back to me by email... still waiting. I hope I can resolve this before we leave, as it will be quite bad if the navigator does'nt work. Please let me know if you have any suggestions... I will update this post if they get back to me and if i manage to get it working.

[sussamb]

What shows in Settings, Map & Vehicle, myMaps?

Hopefully CN EU and CN ME show? Are both selected?

[fabio]

Thanks, I figured out what was wrong. I had to connect the xt2 to my PC and to the Garmin Express app, there I was able to tick and add the Africa maps. Looked like my device came with Europe, Middle East and Africa maps pre-installed, they were all visible on the Garmin, in my maps, however in reality only the Europe and Middle East maps were actually there. I suppose this is because there was not enough space in the internal memory. So, through the Garmin Express app, I removed Middle East and downloaded the Africa maps onto the XT2... now I am able to route to anywhere in Africa. So hopefully all is ok for my trip!

[sussamb]

Sounds like you have the rather rare Travel Edition version then, glad you resolved the issue.

[Oop North John]

Sounds like you have the rather rare Travel Edition version then, glad you resolved the issue.

My XT2 also comes with the option of various maps as well.

Unlike my 595 Travel Edition, the XT2 updates the maps at the same time as the XT I have.