Zumo xt2 screen unresponsive

For help and advice on the Garmin Zumo XT2.
turnandslip
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Re: Zumo xt2 screen unresponsive

Post by turnandslip »

Good luck! I am sporting my 4th unit now (to give Garmin credit, they turn them round very quickly) and whilst in the past I have received a completely new boxed unit, this time it was just the head unit in a Jiffy bag.

My take on this is that it will indeed be a refurbished unit where (hopefully) the freezing and random selections have been fully identified and rectified.

I’ll repost once I’ve had a chance to give it a good run out as it only seemed to fail after a prolonged period of operation - over 2 hours plus.

My fingers are crossed
sperelli
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Italy

Re: Zumo xt2 screen unresponsive

Post by sperelli »

Good morning Sirs

Yestered I returned my XT2 to my local dealer in Italy, same issue of screen unresponsive to touch inputs as yours. :(
Only 1500km of usage.
Firmware: 4.60 (4.50 seemed not to give the issue, yet I had very short tests on that fw)
Motorcycle: BMW R1250R

Crossfingers!
Hope to read from your exeperiences that Garmin solves the issues on latest devices. :?:

Best Regards
jfheath
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Great Britain

Re: Zumo xt2 screen unresponsive

Post by jfheath »

Welcome @sperelli

If Garmin have given you a return number, then you'll be receiving a replacement unit pretty quickly. Your replacement is usually posted ont he same day that yours arrived with them. Probably a refurbished one, but I think they take the models that have been returned, and keep the parts that are working as intended. I've had a few replacement units over the years, and they have all looked brand new.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes)

Links: Zumo 590/5 & BC . . . Zumo XT & BC
sperelli
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Italy

Re: Zumo xt2 screen unresponsive

Post by sperelli »

jfheath wrote: 28 Apr 2024 09:23 Welcome @sperelli

If Garmin have given you a return number, then you'll be receiving a replacement unit pretty quickly. Your replacement is usually posted ont he same day that yours arrived with them. Probably a refurbished one, but I think they take the models that have been returned, and keep the parts that are working as intended. I've had a few replacement units over the years, and they have all looked brand new.
Thank you for your reply.
Atm I am waiting for feedback from my dealer.
I decided not to return directly to Garmin, hoping to receive a new (not refurbished) unit.
sperelli
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Italy

Re: Zumo xt2 screen unresponsive

Post by sperelli »

Little update: I received a brand new device back from Garmin. :shock:
Keep you updated, crossfingers.. :geek:
jfheath
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Great Britain

Re: Zumo xt2 screen unresponsive

Post by jfheath »

Thanks for the update. Did you have to return everything, or just the console ?

What did the dealer say - they were going to return it to Zumo ?

I always think that it is a pain having to remove wiring, which may involve removing fairing etc.
But it is a nice bonus if you just return the unit, and get to keep the extras - Then get a brand new one in return - it means that you get a spare mount. I find that very handy for desk work and making videos.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes)

Links: Zumo 590/5 & BC . . . Zumo XT & BC
Touring_Dave
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Great Britain

Re: Zumo xt2 screen unresponsive

Post by Touring_Dave »

My retailer did a straight swap of the unit for one they had in store AFTER Garmin had said nothing wrong with it but I had photo evidence proving otherwise. Retailer said 'I bought it from them, they will deal with it' or words to that effect.
XT2 / Thunderbox / Triumph Tiger 1200 Rally Explorer