Lost ability to change State

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1pkraft
Posts: 14
Joined: 02 Jul 2018 19:25
Location: Ellicott City MD
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United States of America

Lost ability to change State

Post by 1pkraft »

Haven't used my RoadTech 660 (Harley branded). Uploaded the latest North American map update a few days ago and had a short trip planned on Sunday. I'm a Maryland (USA) resident and wanted to go to a location in Delaware, usually select Where To and then Address and the next screen says Select City or Postal Code in Maryland. The bottom bar has an option to change State or Country.

The bottom bar to change State or Country is missing. Any idea(s) on what happened or what file is missing? I've attached a file that shows my 660 and a friends with all working options.

Thanks
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jfheath
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Great Britain

Re: Lost ability to change State

Post by jfheath »

It looks as though it doesn't know where you are.

Check that it has got a satellite signal and has your vehicle positioned correctly on the map. You might need to go outdoors and wait a while before it gets a good location fix.
Once it has that, try again.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590/5 & BC . . . Zumo XT & BC
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lkraus
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United States of America

Re: Lost ability to change State

Post by lkraus »

What happens if you try the other two options?
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2006 R1200RT
Galaxy S10<>Zumo XT<>Sena 20S
1pkraft
Posts: 14
Joined: 02 Jul 2018 19:25
Location: Ellicott City MD
Been liked: 2 times
United States of America

Re: Lost ability to change State

Post by 1pkraft »

Both units were outside and side to side. I'll double check signal strength on it when I get home this evening.

Thanks for the suggestion.
1pkraft
Posts: 14
Joined: 02 Jul 2018 19:25
Location: Ellicott City MD
Been liked: 2 times
United States of America

Re: Lost ability to change State

Post by 1pkraft »

Sorry for the delay work has been a bear.

Both units side by side and both have full signal. One has all options to change state, etc the other one still only has spell city or search all.

It will allow me to input an address (city, street number and name) but returns with nothing found.
sussamb
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Great Britain

Re: Lost ability to change State

Post by sussamb »

Is it possible on one you have different maps checked? If you have the Garmin CN map checked and another map covering the same area you'll get strange results.
jfheath
Posts: 2711
Joined: 19 Oct 2019 16:17
Location: West Yorkshire, Uk
Has liked: 351 times
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Great Britain

Re: Lost ability to change State

Post by jfheath »

Is you location showing properly on the map ?
Is the language / locale set correctly ?

Mine doesn't show 'State', but just 'Country' (its an XT though) - but that indicates that the features may be language / location dependendent.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590/5 & BC . . . Zumo XT & BC
1pkraft
Posts: 14
Joined: 02 Jul 2018 19:25
Location: Ellicott City MD
Been liked: 2 times
United States of America

Re: Lost ability to change State

Post by 1pkraft »

After connecting both Zumos to a computer and looking at the files I could not determine any difference. Felt like was pulling my hair trying to figure this out.

As a last resort I did a factory reset and now everything is working. Of course I lost anything I had saved but all that is replaceable.