Can't load maps!

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paynes1
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Joined: 16 Jul 2019 19:37
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Great Britain

Can't load maps!

Post by paynes1 »

I have just replaced my old faithful Zumo 660 with a new Zumo XT after 11 years of faultless service, and was really looking forward to it. When I select install maps to the computer it goes through the whole process (100%) then a banner shows 'map update failed' (at least a dozen times).

However, when I open BaseCamp, it says that the maps are locked. For the last 2 days I have been installing/uninstalling maps/Garmin Express and Basecamp as administrator as directed without success. I have spent ages on the phone with Garmin and exchanged 15 emails with suggestions and screen dumps of the issues etc.

I have reached the stage where if the XT is attached it says that the new maps are installed do I want to use them? The do not show in map product manager with or without the XT attached. If I say no then I can use BC and the maps on the XT, definitely not ideal. If I say yes, the maps do not work correctly.

In the Programdata\Garmin\Maps folder the maps appear to be there as I am used to seeing them previously, but there is also a folder named RMU??

Surely, there must be a way of solving the install issue, or at least, a way of unlocking them with a code. When I select the unlock option in the dialogue box nothing happens. Also, the page about this on Garmin says that the unlocking option is no longer available.

Garmin have now basically said tough, live with it. It is too difficult to solve.

Very disappointed!!

Steve P
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Peobody
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Re: Can't load maps!

Post by Peobody »

I don't know what is generating the "map update failed" message but I'll bet that if you run Basecamp as the admin user the maps won't be locked. That is what happened to me. I solved it by doing a map install while logged in as me with my user privileges temporarily elevated to administrator.
2008 Honda GL1800 Goldwing
zūmo XT linked to Cardo Packtalk Bold and iPhone.
paynes1
Posts: 24
Joined: 16 Jul 2019 19:37
Been liked: 2 times
Great Britain

Re: Can't load maps!

Post by paynes1 »

My problem with loading the maps (unlocked) onto my laptop has been solved.

Having moaned about the Garmin help desk not solving the issue, I feel it is only right to put on here that they finally did solve it. A Senior specialist for Automotive devices called Tiphaine emailed me and apologised for the lack of an earlier solution.

I was send a couple of things to try, including an unlock code and something else to try if the initial code did not completely solve the issue. To be honest, this was what I was expecting from the very beginning, but it is good to see that their system allowed for someone to pick this up and offer the required solution.

Now I can get on with planning my trips that I lead around the UK, and hopefully Europe.

Steve P

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