Basecamp crashes when initializing

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griff
Posts: 11
Joined: 10 Mar 2020 03:39
United States of America

Basecamp crashes when initializing

Post by griff »

Well, went to open a gpx file with version 4.6.2 and Basecamp wouldn't open. Came up with the error message to install the newer version of Basecampl 4.7.3. I have tried uninstalling 4.6.2, reinstalling it, even installed 4.7.3. Nothing. All I get is the error message to install 4.7.3 after Basecamp stops initializing. Don't know where to get next. I am running Windows 10. Any help is appreciated. Will probably call Garmin tomorrow if I don't get this solve. I can still open files with Mapsource, but I like Basecamp.
khunpaul
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Joined: 30 Jul 2018 19:08
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Been liked: 3 times
Great Britain

Re: Basecamp crashes when initializing

Post by khunpaul »

Did you try opening other gpx files?
How about opening with Mapsource then saving with M/S as a new name? Then try again in B/C
Have you tried as an experiment creating a new gpx file from existing Basecamp data, then trying to open that file?
griff
Posts: 11
Joined: 10 Mar 2020 03:39
United States of America

Re: Basecamp crashes when initializing

Post by griff »

Thanks for the response. No gpx file opens with Basecamp. Saved a gpx file opened with Mapsource under a new name. Basecamp failed trying to open. Created a new gpx file from Basecamp data (opened with Mapsource obviously), saved and then tried to open with Basecamp. Nuttin.
rbentnail
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Location: North Carolina USA
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United States of America

Re: Basecamp crashes when initializing

Post by rbentnail »

I'm confused..... You say Base Camp crashes but you're using it to attempt to open a file?
Russ B. Zumo 595,
2007 & 2013 USA Yamaha FJR1300A
griff
Posts: 11
Joined: 10 Mar 2020 03:39
United States of America

Re: Basecamp crashes when initializing

Post by griff »

Yep, when initializing it crashes. Talked to Garmin support. They gave me some instructions for changing the registry. No go. Played around and found out if I deleted the database folder in the path down through users Basecamp fired right up, but with no data. I ran my last backup file and it worked. So for some reason my database file got corrupted and wouldn't let Basecamp open up. Only problem is I hadn't backed up for a couple of momths, so I lost some stuff. Oh well.
ondras76
Posts: 7
Joined: 31 Mar 2021 10:15
Czech Republic

Re: Basecamp crashes when initializing

Post by ondras76 »

can you exactly what file you delete, I have the same problem. Thank you!
ondras76
Posts: 7
Joined: 31 Mar 2021 10:15
Czech Republic

Re: Basecamp crashes when initializing

Post by ondras76 »

so i found a solution. Helped to delete POI directory in ZumoXt.

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