Phone call quality

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mzeist
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Re: Phone call quality

Post by mzeist »

This seems not only an Cardo/Garmin-XT (compatibility?) problem. And as it worked in previous firmware version of the XT, Garmins should be able, if willing, to solve this. I also don't expect Cardo releasing a firmware update, as they haven't done so in a long time (despite there being known bugs)

edit: I ment 'not only'
Last edited by mzeist on 16 May 2021 20:49, edited 2 times in total.
Groet, Marcel.
ST1300 - Etrex Vista, 60CS, Co300, SPIII, SP2610, Nuvi760, Zumo660, Or650, Nuvi3590, Zumo590/5, Zumo XT
yorky
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Re: Phone call quality

Post by yorky »

It would appear to not be solely a Cardo / XT problem.

As I suspected my Sena unit performed exactly the same today when I took it out for its first trial.
The ring volume was stupidly loud and when I answered the crackling was extensive.

Has anyone tried their comms unit connected directly to the phone and disabling calls to the XT??
Stu
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Re: Phone call quality

Post by Stu »

yorky wrote: 16 May 2021 12:25
Has anyone tried their comms unit connected directly to the phone and disabling calls to the XT??
Yes

Between the cardo and the phone it is perfect

Add in the XT and its useless!

I am wondering if it is a conflict with having the phone connected to the headset as well as the XT
copacetic
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Re: Phone call quality

Post by copacetic »

Stu wrote: 16 May 2021 13:46 I am wondering if it is a conflict with having the phone connected to the headset as well as the XT
I do not have my phone paired with my Freecom and I still have the problem. I am running 6.20 on the XT.

If I connect the phone to the Freecom and make a call, it works just fine.

So we have Cardo and Sena users having this issue. Hmmm. Me thinks the XT might be the problem....
yorky
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Re: Phone call quality

Post by yorky »

Likewise, I do not have my phone connected to the Sena, only to the XT so I would agree that this issue seems to be caused by the XT.
Stu
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Re: Phone call quality

Post by Stu »

I think we all need to report this to Garmin and get as many people as possible to do the same!
yorky
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Re: Phone call quality

Post by yorky »

Stu wrote: 16 May 2021 19:36 I think we all need to report this to Garmin and get as many people as possible to do the same!
I've emailed Garmin re this issue. I'll let you know when/if I get a response.
copacetic
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Re: Phone call quality

Post by copacetic »

I emailed them with all the details too. We'll see if they think it is a problem on their side, or if they will point their finger at the headset manufacturers (probably the latter).
ray6576
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Re: Phone call quality

Post by ray6576 »

I have noticed the same problem so what I did was to pair my Sena 50s to the phone and the xt but did not pair the phone to the xt. Everything works. I do not need the additional features that phone and xt pairing bring to the table. I think part of the problem is that having a phone call go from phone to xt and then xt to send 50s or any other bluetooth connection adds signal degradation.
yorky
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Re: Phone call quality

Post by yorky »

Has anyone received a reply from Garmin yet regarding this issue.

No response at my end!!

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