NT2020.1

Westy
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Re: NT2020.1

Post by Westy » Tue Jul 16, 2019 11:18 am

On my Win 7 laptop, I've just uninstalled express 6.15.0 and reinstalled an older version (6.3.0)
unfortunately, on startup, express wanted to update to 6.15.0 and wouldn't let me continue without
doing. Needless to say, the result was the same, no maps on computer. It was worth a try though,
and may be different with Win 10, but,in my case, since that gets used very infrequently I'll leave it for now.

johnarthur
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Re: NT2020.1

Post by johnarthur » Tue Jul 16, 2019 12:24 pm

I have the same problems with both a 550 and a 660. My computer is running Win 10 and all the software is up to date (Garmin Express and unit software). In each case I can download to the unit but not to either unit + PC or to PC Only. I have spent around 30 minutes talking to Garmin support in the UK and sent them a software report. They have agreed there is a problem and have raised a trouble ticket with Garmin USA so it will be some time before they get to work on it given the time difference.

I was told to expect a reply from Garmin USA by email when they had investigated. I will report back here the outcome.

sussamb
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Re: NT2020.1

Post by sussamb » Tue Jul 16, 2019 1:52 pm

It's only the NT version too, the NTU map downloads to a computer without issue.

johnarthur
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Re: NT2020.1

Post by johnarthur » Tue Jul 16, 2019 2:08 pm

Agreed; I downloaded the NTU maps to the PC only a while ago when they were first released without any problems.

paynes1
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Re: NT2020.1

Post by paynes1 » Tue Jul 16, 2019 7:43 pm

I have the same issue for my Europe maps, any updates please?

Steve P

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kernowing
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Re: NT2020.1

Post by kernowing » Tue Jul 16, 2019 8:52 pm

Express is telling me that both my Z660 and Nuvi are up to date. Both were showing updates available last week when I looked :?

sussamb
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Re: NT2020.1

Post by sussamb » Wed Jul 17, 2019 4:50 am

paynes1 wrote:
Tue Jul 16, 2019 7:43 pm
I have the same issue for my Europe maps, any updates please?

Steve P
See post 3 above yours!

johnarthur
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Re: NT2020.1

Post by johnarthur » Thu Jul 18, 2019 8:25 am

So I still have received no notification from Garmin but I have just tried downloading CN Europe NT 2020.1 to computer only with my Zumo 550 connected and it seems to be working. I will report back if I get a reply from Garmin support,

John

P.S. Downloading just finished and all looks good!

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kernowing
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Re: NT2020.1

Post by kernowing » Thu Jul 18, 2019 10:58 am

johnarthur wrote:
Thu Jul 18, 2019 8:25 am
So I still have received no notification from Garmin but I have just tried downloading CN Europe NT 2020.1 to computer only with my Zumo 550 connected and it seems to be working. I will report back if I get a reply from Garmin support,

John

P.S. Downloading just finished and all looks good!
Interesting, just checked Express and both my units show updates available.
Presumably, Garmin must have found a bug and (hopefully) fixed it.

khunpaul
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Re: NT2020.1

Post by khunpaul » Thu Jul 18, 2019 11:55 am

I too have an old unit (550) and newer units so have always downloaded NT (when available) and NTU to the PC on the assumption that planning in Basecamp is better on the map appropriate to and consistant with the unit I will use. I am sure I read that somewhere and it makes sense.
Is this still the case or can planning just be done on the PC NTU version for all machines; as long as it is the same year/version of course?

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