WiFi problems

[Swifty22]

Hi
This is my first post, unfortunately it's regarding an issue with my Zumo XT2.
I got my XT2 for Christmas and followed the start-up process with any issues, I got a new phone that was compatible with the tread app and paired it to my Zumo.
I also had a map undate to do while pairing, however! Idon't have WiFi connection and the screen is blank on searching for WiFi.
I've manually inputed my WiFi details and password but it will not connect, WiFI has been enabled but can't select saved networks and noting shows on search for networks even with the Zumo sat beside the router?
Does anyone know how to fix this please, it's doing my head in.

[proofresistant]

May the same problem like my.
5 GHz wouldn't supported.

May 2,4 GHz WiFi enable in your Router helps.

[smfollen]

Welcome to the forum @Swifty22
I have not experienced this, nor do I remember anyone else posting about it. Not much help, sorry.

Perhaps your XT2 has a WiFi hardware problem? Hardware failures "out of the box" are rare but they can happen. Garmin Product Support is generally good about dealing with hardware issues. Product.Support@Garmin.com

You can do map and software updates by connecting the XT2 to a computer with a USB cable and use the Garmin Express software on the computer.

[twowheelstom]

Do not use 5G wifi, use 2.4G, 1st test with your router to make sure that it is working on 2.4G

[Swifty22]

Thanks for all the advise
I connected the Zumo to my pc updated my Zumo and now have WiFi connection again, maybe there was a fix in the updates?

[proofresistant]

@Swifty22
It works now, fine!

Can you tell us, which kind WiFi your zumo using now ?
2,4 GHz or 5 GHz?

[twowheelstom]

for the Garmin XT2...
USA: 5 GHz Wi-Fi is supported.
Europe: 5 GHz is not supported for Wi-Fi, meaning European users must use a 2.4 GHz connection

[proofresistant]

for the Garmin XT2...
USA: 5 GHz Wi-Fi is supported.
Europe: 5 GHz is not supported for Wi-Fi, meaning European users must use a 2.4 GHz connection

This explains my observation, or rather my unsuccessful attempt to use 5 GHz Wi-Fi, even though 5 GHz Wi-Fi is described in the Garmin specifications.

@Swifty22 ,
can you also confirm that you only see 2.4 GHz Wi-Fi on the zumo?
Or do you also see 5 GHz Wi-Fi?

[proofresistant]

for the Garmin XT2...
USA: 5 GHz Wi-Fi is supported.
Europe: 5 GHz is not supported for Wi-Fi, meaning European users must use a 2.4 GHz connection

One more question: where does the information “Europe: 5 GHz is not supported” come from, or where can I read it?

[twowheelstom]

for the Garmin XT2...
USA: 5 GHz Wi-Fi is supported.
Europe: 5 GHz is not supported for Wi-Fi, meaning European users must use a 2.4 GHz connection

One more question: where does the information “Europe: 5 GHz is not supported” come from, or where can I read it?

https://support.garmin.com/en-US/?faq=N ... XiopghB9g8