Latest XT2/Tread software version

For help and advice on the Garmin Zumo XT2.
jfheath
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Re: Latest XT2/Tread software version

Post by jfheath »

Lanso wrote: Tue Sep 30, 2025 9:55 pm Thank you kindly for properly testing!
That indeed looks like it's still messing up routes. That's a downright shame :(

Did anyone ever made a report to Garmin about this?
Oh yes. They couldn't argue with the evidence that I sent them. Files, screen shots, videos.....
I even proved that it happens with GPX files that were created with the Tread App.

'Why would you want to do that ?' they asked.

Two reasons
1. Because I ride with a club and need to be able to share routes. That is the only way.
2. Because if I didn't prove that it did it with a GPX file created by the Tread app, you lot (Garmin Tech Support) would blame Basecamp for not being compatible. This proves that it has nothing to do with Basecamp.

But write and complain. They go on quantity, not quality. When they say that they haven't had any other complaints - I'll give you my reference number to quote back at them.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590s . Zumo XT & BC . Zumo Navigation Booklet . Zumo XT2
jfheath
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Re: Latest XT2/Tread software version

Post by jfheath »

proofresistant wrote: Tue Sep 30, 2025 9:48 pm I don't understand what the Treasd app does in conjunction with the zumo XT2.
The last time I checked this out.

Routes created on the Tread App get synch'd to the XT2 and that results in a 'variation.

Typically, I use shaping points to force a route away from awkward junctions, to use side roads, to avoid town centres.

The XT2 likes to head for nearby main roads. So It seems to calculate a new route between via points and then shifts the shaping points onto its new route. So it routes me through the town; via the junction; onto the busier roads that the shaping points were placed to avoid.

Sometimes this happens immediately. Sometimes it happens after a couple of back and forth synchs. Eg if you prepare the route on the Tread app and let it synch, and then edit the name on the XT2, the route will change when it synchs back. Something like that - I may have the fine detail wrong. I had to wait for the second blue rotating circle to complete before the change was made.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590s . Zumo XT & BC . Zumo Navigation Booklet . Zumo XT2
smfollen
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Re: Latest XT2/Tread software version

Post by smfollen »

@Lanso wrote:
Did anyone ever made a report to Garmin about this?
Yes, it was reported to Garmin at the end of summer 2024. I think I exchanged something close to 60 messages with them to clearly and fully demonstrate the issue. Others have also reported it.
On Oct 21, 2024 my contact at Garmin support told me via email "I have sent your case up to my engineers."
On February 3, 2025, Garmin support said "...engineers reported back that they expect something later this year. I don't have a timeline, but right now, their target is May/June. Things change frequently, so that date may be moved between now and then."
I'm not holding my breath.

As @jfheath said, they work on quantity so please do report it to Garmin support. When they tell you no one else has complained about this, you can share my case number which is (PSC-560689) << Ref: 28420131K1 >> <Q#:1000351> This post provides details. viewtopic.php?p=22678#p22678

The issue seems to be with the Tread app syncing with the Explore database / website. That Explore simply does not support shaping points at all and does not do any route calculations.

The problem is not with the XT2. I have eliminated the Tread app from my setup entirely and I no longer have the issue at all. I transfer gpx files from my pc to my XT2 via USB cable, often using Trip Manager (viewtopic.php?p=24080#p24080), or via sd card (aka memory card).

To be clear, Garmin uses the names Tread and Explore for multiple things - I am talking about the Tread App for phone and tablet, and the Explore database / website which the Tread App syncs with.
proofresistant
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Re: Latest XT2/Tread software version

Post by proofresistant »

jfheath wrote: Wed Oct 01, 2025 7:19 am Routes created on the Tread App get synch'd to the XT2 and that results in a 'variation.
Unfortunately, that's “only” half the story.
Synchronization alone isn't enough for the explanation.

There's more going on, and that involves either calculations or data loss.
But only if zumo XT2 and the Tread app exchange data and presumably also recalculate.
But why does it affect shapings more than VIA points, and who is doing the calculations, especially who is calculating when, how and why is it undesirable?

Take a look at my result for the route from @Lanso :
proofresistant wrote: Tue Sep 30, 2025 9:48 pm So I tested it.
See both attachments.
The route imported via the Tread app was very similar to the original, with no significant different shaping points.
The route imported via zumo XT2 was very different from the original, with visible different shaping points.

The fact remains that I (or rather we, have no (certain) explanation) as to what happens there, when, why or how.

What is still unclear to me is whether the Tread app also has or recognizes the ghost points between the waypoints or not.
Explore doesn't seem to have them.
proofresistant
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Re: Latest XT2/Tread software version

Post by proofresistant »

smfollen wrote: Wed Oct 01, 2025 12:57 pm The issue seems to be with the Tread app syncing with the Explore database / website. That Explore simply does not support shaping points at all ...
@smfollen, I wouldn't be so sure about that.
What I can observe leads to a different conclusion.
I suspect that shaping points are stored somewhere on the web, somehow.
You can see, may a few unexpected, results with shaping points web shared, in my example.:
  • 0 initial i powered off my zumo XT2
  • 1st i created a Route in Tread App
    1 WK 3B Tread App 1 Route.png
    1 WK 3B Tread App 1 Route.png (2.47 MiB) Viewed 326 times
  • 2nd i observed the Route on Explore Web site
    2 WK 3B Explore Web 1 Route.png
    2 WK 3B Explore Web 1 Route.png (3.71 MiB) Viewed 326 times
  • 3rd i converted the Route to a track, on Explore Web site also.
    ups ther are additinal Points, looking like the shaping points
    3 WK 3B Explore Web 2 Track from Route.png
    3 WK 3B Explore Web 2 Track from Route.png (3.7 MiB) Viewed 326 times
  • 4th i checked both in Tread App, Route and Track are looking like (nearly) same
    4 WK 3B Tread App 2 Track and Route.png
    4 WK 3B Tread App 2 Track and Route.png (1.75 MiB) Viewed 326 times
  • 5th i powered on my zumo XT2
    i checked both in zumo XT2, Route and Track are looking like (nearly) same, at this moment
    5 WK 3B zumo XT2 (viaTreadApp) Track and Route.png
    5 WK 3B zumo XT2 (viaTreadApp) Track and Route.png (924.74 KiB) Viewed 326 times
  • 6th i checked again in Tread App, Route looks like a little bit different
    6 WK 3B Tread App 3 After zumoXT2 Sync.png
    6 WK 3B Tread App 3 After zumoXT2 Sync.png (1.81 MiB) Viewed 326 times
  • Intermediate step, i powered off my zumo XT2
  • 7th i started my second Mobilephone and checked Results Tread App.
    the data comes over the air from Web, include Shaping points
    7 WK 3B Tread App (2nd Phone) Sync via WLAN only.png
    7 WK 3B Tread App (2nd Phone) Sync via WLAN only.png (270.27 KiB) Viewed 326 times
I can clearly see my set shaping points, even on the Explore website, even if I don't recognize them as such first.
After i converted the TreadApp Route with Shaping Points to Track, the points apperas.
Only when the Tread app “cooperated” with the zumo XT2 were shaping points still there, slightly shifted, but the route was still usable as planned.

And my Last Demo Step shows, my second Phone got the Shaping Point from Web also (where Garmin is storeing which Detail, who knows).

However, @smfollen youe are right, it is very probably true that the Explore website does not seem to calculate Routes.
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Re: Latest XT2/Tread software version

Post by jfheath »

proofresistant wrote: Wed Oct 01, 2025 2:35 pm
jfheath wrote: Wed Oct 01, 2025 7:19 am Routes created on the Tread App get synch'd to the XT2 and that results in a 'variation.
Unfortunately, that's “only” half the story.
Synchronization alone isn't enough for the explanation.
I didn't intend to imply that the synch process did anything to the route or points. That is just data transfer. But before it synchs, Tread has the route. After it synchs the XT2 has the route ( or vice versa) so something happens before or after synch at ine end or the other. or both.


I have seen the Tread app move its own points and move the route onto different roads simply by adding another route point somewhere else. I don't recall seeing a route built on the XT2 screen doing that. So my suspicion is that the Tread App does something to a route before sending or after receiving.

I know that a route created on the XT2 remains intact / doesn't alter. It gets sent to the Tread App / Explore database ans still doesn't alter. Only if you make a change at the Tread App and it synchs back - blue rotating circle - does the XT2 route alter. So adding a full stop to the name of the route will result in the route on the XT2 being changed. So the issue is certainly at the Explore/Tread end of the synch process. Its difficult to isolate whether it is also at the XT2 end of the process.

I reported and evidenced this to Garmin once I had got past the front desk bouncers and passed on to the real technical team. I think that was the last time that I did anything with it. I decided that synching was not the way to get a route onto the XT2 and focused on making gpx files from Basecamp behave.

I need to study your excellent illustrations in more detail. It looks like the shaping points don't move but the route does.
My experiences suggests that the route is recalculated between via points and the shaping points are moved onto the altered route. They can be in significantly different locations. But you often have to zoom right in to see the change.

One theory that I have is that every route point goes through a fuzzy logic algorithm. A different one for vias and shaping. This is probably to address the significant number of issues that they must be getting from numpties who plot a route on Google maps and then expect it to work on the Zumo. So any point is looked up in a database . If it finds the location within say 128 or 256 metres (say) of the expected route between two via points, then the database name and location are substituted for the one in the database - which has the effect of moving the shaping point and the via point onto the faster route, and changing the name.

This sort of behaviour became evident on the 595 when changing a via point to a shaping point. But not vice versa.

I've noticed that this behaviour is not as obvious if a shaping point is placed much further away from a nearby faster route. Those points do not get altered. So the places that you really want a shaping point to work - eg to stop it going onto the nearby 'new' motorway when you really want it to stay on the old twisty main road running nearby - are exactly the same places where the shaping point is moved.

The only way to control this then is to specify the routing preference for each segment of track so that you prevent the route from using the motorway.


It is noticeable that Tread Doesn't export the route ghost points. It exports the route points, the calculation mode , and if the
mode is 'Adventurous' then the Adventurous Level is also sent. That is enough for the XT2 to reproduce the same route.
I have not investigated whether or not synchronisation then results in shaping points and routes being relocated - but the route does retain the adventure levels sent in the gpx file.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590s . Zumo XT & BC . Zumo Navigation Booklet . Zumo XT2
smfollen
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Re: Latest XT2/Tread software version

Post by smfollen »

An email I received from Garmin support on October 7, 2024 included the following
You are correct, the Explore website does not use shaping points. Just like you said, route creation is not supported on the zumo XT2 on the Explore website.
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Re: Latest XT2/Tread software version

Post by smfollen »

@proofresistant Thank you for all of the testing and images you posted. I am trying to take a detailed look at it all. If you don't mind, would you clarify for me, your statement
3rd i converted the Route to a track, on Explore Web site also.
Did you convert the route to a track on the XT2 or with the Tread App?
I ask because, I'm not aware of any functionality on the Explore web pages to convert a route to a track. It is entirely possible that I'm missing something of course.
proofresistant
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Re: Latest XT2/Tread software version

Post by proofresistant »

smfollen wrote: Thu Oct 02, 2025 1:59 pm Did you convert the route to a track on the XT2 or with the Tread App?
Hi @smfollen,
I converted Route 2 Track on the Explore page.
Explore convert Route 2 Track.png
Explore convert Route 2 Track.png (855.84 KiB) Viewed 285 times
.
The Tread app, the zumo XT2, and the Tread 2 are apparently unable to convert a route to a track.
I discovered the function on the website rather by accident while “playing around.”
I don't know if anyone needs it, but I personally don't.
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Re: Latest XT2/Tread software version

Post by jfheath »

I think that the Explore app was designed intially as a device to allow tracks to be created using the Explore Apps and satellite imagery.
It allowed straight lines to be drawn. So you plot a line from pt 1 to pt 32. It shows a mid point that you can pick up and place it at 16. So you now have 2 straight lines. each with a midpoint. You can pick up each midpoint and place them at 8 and 24 - so you have 4 shorter straight lines - each with a new midpoint. Then add midpoints at 4, 12, 20 and 28

Very rapidly and very easily you get a series of straight lines which just about follow a trail on the ground. But to be fair that is the sort of thing you do when on the hills with map and compass. You find a point to aim for (not a sheep !), take a compass bearing and and head for it - but the route that you take isn't a straight line. You follow the least muddy bits or the bit that doesn't have a sheer drop.

You can make these on Explore as either tracks or routes. They are track (or routes), but not as we know them, Jim.

Later the Explore App on ipad and Android introduced a magnet - which attracted the line to the nearest road. Or Off road trail, or footpath. You had no control over which it chose - you just spot that it has chopped a corner off and find it has taken a shortcut on the path through the graveyard.

app.php/ZXT-P61

The above was my excursion into plotting a route using Explore. Those angles / vertices in the route became the equivalent of shaping points and the XT just calculated a normal route to pass through those points. I think it was the same sort of thing that you get when converting a track to trip.

I got bored with it after that. But thought it might fill in a few gaps.
Have owned Zumo 550, 660 == Now have Zumo XT2, XT, 595, 590, Headache
Use Basecamp (mainly), MyRouteApp (sometimes), Competent with Tread for XT2, Can use Explore for XT - but it offers nothing that I want !

Links: Zumo 590s . Zumo XT & BC . Zumo Navigation Booklet . Zumo XT2
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