Ghosting happened yesterday

[Peobody]

I didn't remember seeing mentions of "ghosting" by the XT since joining for forum but mine did it yesterday. A forum search shows the last mention was in 2022 so at least I know that it has occurred for other folks. Heat appeared to be a factor but I don't think that was the case for me. Here's my story.

It was a beautiful 70°F (21°C) day so I decided to take a 3 hour tour (yes Gilligan, just 3 hours) following one of my local ride routes. I stopped for lunch about an hour into the ride. I removed the XT from its mount and stashed it in bike trunk as per my normal routine. I assumed it would go into standby like it normally does but I found it on when I returned to the bike. I thought "I must have accidentally activated the Cancel button when stashing it", put it back on its mount, and continued the ride. I first noticed that bike icon and the magenta line were not visible on the screen. It was as if a ghost finger had swiped the screen. Next appeared a screen that I had never seen before. I didn't pay attention to details, I just hit return to clear it. I then realized the auto-zoom was not working which lead to discovering that the zoom level buttons were not working. Touching them produced a point on the map beneath them instead. It was the same with the other 'on map' buttons. I road a few more miles and saw the 'ghost finger swipe' behaviour again so I stopped, rebooted the XT, and restarted the route. It behaved fine the rest of the way home.

I'm not in reaction mode yet, hoping this was just an anomaly.

[twowheelstom]

I'm not in reaction mode yet, hoping this was just an anomaly.

yup an anomaly, it was a one-off occurance, nothing to be concerned about

[Stu]

That's how mine first started then over time it just got worse!

[Peobody]

@Stu, or anybody, do you know whether running in simulation mode is a valid way to test for ghosting? I'm running it now but am wondering if I might be wasting my time.

[Stu]

Ghosting happens at any point whether it's navigating or not

I found with mine it was related to heat

[Peobody]

Ghosting happens at any point whether it's navigating or not

I found with mine it was related to heat

Thanks Stu. I haven't used it since the ghosting ride but this morning had the wild hair to test it with simulation mode. I'll let run through this 3 hour route just for the halibut.

[Stu]

Ghosting happens at any point whether it's navigating or not

I found with mine it was related to heat

Thanks Stu. I haven't used it since the ghosting ride but this morning had the wild hair to test it with simulation mode. I'll let run through this 3 hour route just for the halibut.

I just contacted garmin told them the issue and they just swapped it with no arguments

I've heard of a lot of people getting them swapped even when out of warranty

[Peobody]

I worked with the XT yesterday for about 4 hours in my office without issue. Most of that time it ran simulating a route. The rest was spent loading, confirming, fixing, loading, confirming, fixing, and then finally loading and confirming a new 5½ hr ride.

I decided to call Garmin this morning just to see what kind of response I would get. It was not a warm, fuzzy conversation. I was told:
"ghosting is not a problem on the XT"
"remove the anti-glare film" (it's been on for many thousands of miles)
"your XT is out of warranty"

The ride I planned yesterday is scheduled for the day after tomorrow. I'm anxious to see if the ghosting happens again.

[Peobody]

I'm just reporting no ghosting on my 5½ hr ride yesterday. I tried to duplicate the conditions of when it first happened by leaving it on and placing it in the trunk during my lunch stop just as I had done last time but it functioned fine, as far as ghosting goes. We won't talk about being routed on an unpaved road, or Traffic annoying the heck out of me with construction slowdown notices but not advising that the Blue Ridge Parkway was closed. All in all, life as normal with the XT.