Can't update firmware on my zumo 550

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Dmitry
Posts: 4
Joined: 22 Jun 2020 18:52

Can't update firmware on my zumo 550

Post by Dmitry »

Hey all!
I have a Zumo 550 (BMW Motorrad) which I bought with the bike. Installed firmware ver. 3.15.
I've tried to update it using Garmin Express and exe file from gawisp.com/perry/zumo/ but got nothing. I can see the update file GUPDATE.GCD on mass storage device. Tried to reboot many times but still see 3.15 on device preferences.
Does anyone has smth like this? How can I update it?

sussamb
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Great Britain

Re: Can't update firmware on my zumo 550

Post by sussamb »

I can't understand why if you're using Express you need a file from the Perry site, it's two completely different things. What exactly are you trying to do?

Dmitry
Posts: 4
Joined: 22 Jun 2020 18:52

Re: Can't update firmware on my zumo 550

Post by Dmitry »

Try to update firmware via Garmin Express, completely follow the instructions, but after reboot nothing happens, firmware ver still 3.15 :?
And I've also tried to update via exe file from the Perry site yesterday.

Are there any other options for update?

sussamb
Posts: 630
Joined: 23 Apr 2018 13:06
Has liked: 10 times
Been liked: 114 times
Great Britain

Re: Can't update firmware on my zumo 550

Post by sussamb »

Where is express failing? If you're copying and renaming the file from Perry where are you placing it? It should be in the .system folder for those that have that folder, otherwise in the Garmin folder

Dmitry
Posts: 4
Joined: 22 Jun 2020 18:52

Re: Can't update firmware on my zumo 550

Post by Dmitry »

This is my update process:
Screenshot 2020-06-23 at 21.34.15.png
Screenshot 2020-06-23 at 21.34.40.png
Screenshot 2020-06-23 at 21.35.26.png
I've completely followed the instructions from the last step. The device was disconnected and connected again after 5 seconds. I didn't see any update process after that, just regular plugging process to my laptop. After that I could open mass storage and see the GUPDATE.GCD in the Garmin folder. Garmin Express still showed me the last step (last screenshoot). I've tried to wait some time, tried to reboot, but it didn't help. I still see ver 3.15 in preferences.
Btw the bluetooth firmware and smth else (I forgot what exactly) was updated successfully.
I hope that I am doing something wrong and it is not a problem on the part of Navi or express :)
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sussamb
Posts: 630
Joined: 23 Apr 2018 13:06
Has liked: 10 times
Been liked: 114 times
Great Britain

Re: Can't update firmware on my zumo 550

Post by sussamb »

Ok, I wonder if this is an issue with the GarminDevice.xml not updating correctly. Use Explorer and delete that file, which you'll find in the Garmin folder. Then reboot your device, that will recreate the xml file. Now see what software version your Zumo shows?

Dmitry
Posts: 4
Joined: 22 Jun 2020 18:52

Re: Can't update firmware on my zumo 550

Post by Dmitry »

I've already tried to delete GarminDevice.xml couple times and after reboot I could see 3.15 again:

Code: Select all

<SoftwareVersion>315</SoftwareVersion>
Is it possible that the device is updated, but the ver num is wrong? How can I check the actually ver num?

Btw Garmin Express shows me:
Screenshot 2020-06-24 at 12.51.32.png
(GarminDevice.xml still contains 315, and also the same in device preferences)
But if I delete the device from Express and add it again, Garmin offers me to update from 3.15 to 5.0 (like in screenshoots from my previous post)
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