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Hi Sussamb, yes I've tried both, Basecamp closed and open, same results

Garmin Express has stopped recognising my XT. Everything used to work fine but the other day, when I connected the XT to update maps, Express failed to recognise it. Simple, I thought, remove the XT from Express and re-install it. Not a good idea. I now cannot get Express to recognise the XT to re-i...

I fear that I may have been incorrect in my assumption that the XT was to blame for my poor phone connection quality. Today I have disconnected the phone call option on the XT while leaving media and the Drive app, and BT'd my phone to my comms unit. Tried calling myself, again using the wifes phone...

Well done, please let us know if you manage to find a solution.

I completed their questionaire and politely told them that I didn't think not getting back to me really constituted Customer Service, lets see if I get any response

Rather ironically I received an email from Garmin half an hour ago asking me to rate their customer service after my recent communication

Apparently "My opinion matters"

Has anyone received a reply from Garmin yet regarding this issue.

No response at my end!!

Stu wrote: ↑Sun May 16, 2021 7:36 pm I think we all need to report this to Garmin and get as many people as possible to do the same!

I've emailed Garmin re this issue. I'll let you know when/if I get a response.

Likewise, I do not have my phone connected to the Sena, only to the XT so I would agree that this issue seems to be caused by the XT.

It would appear to not be solely a Cardo / XT problem. As I suspected my Sena unit performed exactly the same today when I took it out for its first trial. The ring volume was stupidly loud and when I answered the crackling was extensive. Has anyone tried their comms unit connected directly to the p...

I suspect that I am going to have this problem. I bought a new helmet last week which came with Sena speakers and mic pre-installed. I have since bought the unit body and battery to complete the system. As yet, due to the crap weather I haven't had chance to try it out on a ride, however I have trie...