Thanks jfheath .
But with a 396/395 we can not connect both USB charger and put it in the cradle (unless you cut the cradle to leave a slot for the USB cable).
My GPS was showing on laptop the very same morning, fully charged. It is just after I deleted some favorites, and wanted to edit them on ...

This is what I'm doing now. But I have a motorcycle road trip in Baja California, starting this Friday, and need a GOS before this date. I was hoping to fix it before.

Thanks guys for your replies.
I contacted Garmin support, my GPS is 20 days old!

As I mentioned, this is NOT related to laptop nor cable, since:
- I tried with a different laptop, same issue
- I tried with different USB cables, same issue
- I CAN connect my previous Zumo 395 with same laptop, same ...

Thanks but it's not that.
I know for years to stop and not start at boot Garmin Express.
I have no other program using the USB port.

As I wrote, I tried with a different laptop (no Garmin softwares installed) and same thing, can't see in file explorer the GPS.

Hello all,

There was a similar topic here: https://www.zumouserforums.co.uk/viewtopic.php?t=1688&start=10
Everything was fine until this morning, for unknown reason.

New GPS 396 (received a month ago)
Updated.
Works on Wifi.
Was working fine on laptop (Basecamp, Garmin express and file explorer ...

Hello all,
I have the exact same trouble.

I can connect my previous GPS 395 with the same USB Cable, same port, everything works fine.
But with my 396, can't see the USB storage anymore.

I factory reseted the 396, same issue.
I tried the MASS storage solution as per jfheath , same issue
I hold the ...