Zumo User Forums

Thanks for all the comments. In fact I managed to fix the issue for the latest European map by: 1) downloading the City Navigator Europe NTU map 2021.1 map to my PC again using Garmin Express 2) importing the unlock key for the map into Basecamp from the D6210120A.gma file which was on the Zumo 590....

@mzeist Thanks, I'll have a look at that. In fact I managed to fix the issue by: 1) downloading the City Navigator Europe NTU map 2021.1 map to my PC again using Garmin Express 2) importing the unlock key for the map into Basecamp from the D6210120A.gma file which was on the Zumo 590. This seems to ...

@sussamb I tried putting the maps in a folder on the SD card called Garmin - still got an error. I uninstalled and reinstalled Basecamp with a shutdown in between, but still get an error. I then tried copying all the files from the Zumo onto an SD card. Basecamp loaded with no errors and I could 'se...

Just note the maps need to be in a folder named Garmin in the root of the drive. Tried that - copied all the map files from the Zumo 590 to a SD card... I now get a message "An error occurred when attempting to use the City Navigator Europe NTU 2021.1 Map Product" when I start Basecamp - ...

sussamb wrote: ↑Sat Aug 01, 2020 6:55 am 1 is correct, assuming you bought a download from Garmin. However you can simply copy the map files to a removable drive, either virtual or physical, and BC will read the files from there, so no need to connect your device.

I didn't know that, I will try it out.

Thanks

I've also just had a call with UK Garmin technical support. The issue I wanted help with was that I've got a Garmin 590 LM with City Navigator Europe NTU map and up until 2 weeks ago I've been able to download maps using Garmin Express to a) my Garmin device and b) my PC. I recently downloaded the l...

Just finished a call to Garmin UK technical support. Seems that it is no longer an option to download maps to a PC (and presumably a Mac) for use in Basecamp - you have to use the maps that have been installed on your Garmin device instead. Result: the whole process of planning trips has just got a ...

So, I managed to download the City Navigator Europe NTU 2021.1 map again to my PC using Garmin Express. Seemed to install OK and Garmin Express said it 'activated' the map. However, when I open Basecamp the 2021.1 map remains locked - and no option to unlock. Tried calling the UK technical support l...

Yes, I will try that once Garmin Express servers are back online - it seems the outage they are having is a major one - I can't even contact their technical support by phone.

I have installed the map to the PC using Garmin Express.

The problem is that when I start Basecamp it shows that the map is locked, and won't display any detailed mapping for it.

I can't see a way to unlock the map on the PC (it works fine on my Zumo 590).